Replacement Service Instructions:

√ If you wish to request a replacement for your product, please contact us at within 14 calendar days of receiving the product.

 

Replacement Service is available under the following circumstances:

1. If the product does not match the original description in one or more significant aspects.

2. If the product experiences performance failure.

 

Replacement Service will not be provided under the following conditions：

1. Requests made after 14 calendar days of product receipt.

2. Failure to provide valid proof-of-purchase, receipts, or invoices, or if there are suspicions of forgery or tampering.

3. The returned product does not include all original accessories, attachments, and packaging, or if the items are damaged due to user error.

4. No defects are found in the product after appropriate tests conducted by e10.

5. Faults or damages are caused by unauthorized use or modification of the product, exposure to moisture, entry of foreign substances (such as water, oil, or sand), or improper installation or operation.

6. Tampering or alteration of product labels or serial numbers is detected.

7. Damage is incurred by uncontrollable external factors such as fires, floods, high winds, or lightning strikes.

8. The received product is not returned to e10pc store within 14 calendar days after receiving confirmation for replacement from e10pc store.

9. Proof of damage during transit issued by the carrier cannot be provided.

10. Other circumstances specified in this policy.

 

Replacement Freight:

e10pc store will cover the two-way freight costs for product replacements due to performance faults.

 

Service Center Address: 

2F, Building 3, Lijincheng Science and Technology Industrial Park, Longhua Street, Shenzhen City, Guangdong Province, China.